Client Onboarding Clinic
Build the welcome pack, the kickoff questionnaire and the first-week checklist that stop projects going sideways in month two.
Build the welcome pack, the kickoff questionnaire and the first-week checklist that stop projects going sideways in month two.
Three short talks, a long break in the middle, and the bit everyone actually comes for.
Three days in London on building, launching and running membership communities on WordPress — talks, clinics and an unconference afternoon.
Four hours inside a real retainer agreement: scope, rollover, kill fees, late payment, and the clauses that quietly cost you a month.
The smallest design system worth having when the whole team is you, and how to hand it to a client without a forty-page document.
Doors open all day. Coffee in the morning, demos in the afternoon, something stronger in the evening.
Small group, deliberately. Where to find them, what to pay, what to put in writing, and how to stay the person the client hired.
A desk, good coffee, and forty other people quietly getting on with it. Lunch together at one.
Twenty members, five minutes each, one year of work. Then dinner.
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